Renée Henley President/CEO
Renée joined WBA Research in 1994 and was named President/CEO in 2017. In addition to her role overseeing all corporate management, as well as building and sustaining successful client relationships, Renée stays actively involved in issues related to project management, strategic direction and quality control for the company’s clients and projects.
Renée began her research career in 1994 as an entry-level Associate with WBA and progressed to the role of Senior Vice President in 2004. Throughout her tenure she has been involved in the project management, operations, and business development aspects of WBA’s daily activities, and had been a professional focus group moderator since 1999.
Renée has extensive experience conducting custom quantitative and qualitative research covering a wide variety of research methods, including telephone surveys, focus groups, one-on-one executive interviewing, intercept interviews, online surveys and mail/self-administered surveys. In addition to her experience conducting custom research, Renée has extensive experience conducting all HEDIS/CAHPS® surveys for which she has participated in the required formal training provided by the National Committee for Quality Assurance (NCQA).
A small sample of some of Renée’s past and present clients include the Metropolitan Washington Airports Authority (MWAA), Baltimore/Washington International Thurgood Marshall Airport (BWI), Westfield Concessions Management, Maryland Department of Health & Mental Hygiene (DHMH), Maryland Health Care Commission (MHCC), and Health Services for Children with Special Needs, Inc. (HSCSN).
Renée joined WBA after graduating magna cum laude in 1994 from the Morrissy Scholar Honors Program at the College of Notre Dame of Maryland, where she earned a Bachelor of Arts degree in Business Administration with a concentration in Marketing and French minor. In 1998, Renée successfully completed the Marketing Research certification program offered by the University of Georgia and the Marketing Research Association.
Renée is a member of the American Association of Public Opinion Research (AAPOR), the Marketing Research Association (MRA), and is a past Vice President of Membership for the Baltimore Chapter of the American Marketing Association (AMA). She is also certified at the Expert level by the Marketing Research Association’s Professional Researcher Certification (PRC) program. Renée is a frequent lecturer at many local colleges and universities including undergraduate and graduate classes at Johns Hopkins University, Loyola College in Maryland and American University.