Overall Privacy Policy
WBA Research is committed to maintaining the confidentiality of our respondents and our research clients. WBA will protect the privacy of any individuals whose information is contained within its databases, as well as any other personally identifiable information that WBA may come to possess.
WBA is bound by the professional standards and ethics of the survey research industry held by the Insights Association and the Council for Marketing and Opinion Research (CMOR), as well as state, federal and international laws that require us to respect and protect respondent privacy, such as the Health Insurance Portability and Accountability Act (HIPAA), the Children’s Online Privacy Protection Act (COPPA) and the Gramm-Leach-Bliley Act.
Respondent Privacy
WBA Research will observe the confidentiality of all respondents participating in research studies. Respondent information will only be used for
legitimate research purposes.
If you participate in one of our surveys, we may request certain personally identifiable information. Participation in these surveys is completely voluntary and you, therefore, have a choice whether or not to disclose this information. We request this information as a unit of analysis. In any reports prepared, no information will be included that will make it possible to identify a particular respondent, unless approved by the respondent themselves.
Respondent information is the sole property of WBA Research and our clients and will only be used for business activities related to survey
research. Our clients must agree to maintain the confidentiality of information provided to them and may not disclose this information to any other party or use the information for any other purpose.
Respondent information collected for any panel development purposes is used solely by employees of WBA Research for targeting respondents for
participation in research studies. Our panel information is never sold or given to outside parties.
To ensure that employees of WBA Research adhere to our privacy policies, all employees of WBA Research are required to sign a confidentiality and
non-disclosure statement.
No mobile or messaging consent information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Client Privacy
WBA Research is committed to protecting the confidentiality of our clients’ business activities. All full-time and part-time employees, as well as any temporary employees, are required to sign a non-disclosure agreement, and are thoroughly briefed and trained on an ongoing basis to honor this
commitment.
We are committed to protecting your privacy at WBA Research. We will not collect any personal information from you that you do not volunteer, and we and our clients are the sole owner of all information collected. We do not sell, share, or rent this information to others in any way that has not been mentioned in this statement.
Legal Disclaimer
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary
to protect our rights and/or to comply with a judicial proceeding, court order, or legal process.
Obtaining Your Consent
By using our Web site, you give WBA Research permission to collect information about the pages served to you as an anonymous user for the purpose
of calculating aggregate site statistics.
Privacy Policy Updates
WBA Research may occasionally update this policy. We suggest that you bookmark this page and check to see if it has changed from time to time.
Contact Us
If you have any questions regarding our privacy policy, please contact us at:
WBA Research
4200 Parliament Place
Suite 200
Lanham, Maryland 20706
Tel: 800-383-2324
privacy@WBAresearch.com
Notices for residents of California
This PRIVACY NOTICE FOR CALIFORNIA RESIDENTS supplements the information contained in the Privacy Policy of WBA Research, Inc. (collectively, “we,” “us,” or “our”) and applies solely to visitors, users, survey respondents, and others who reside in the State of California (“consumers” or “you”). We adopt this notice to comply with the California Consumer Privacy Act of 2018 (“CCPA”) and other California privacy laws. Any terms defined in the CCPA have the same meaning when used in this notice.
Information We Collect
During the course of a survey, we may ask for information that identifies or is capable of being associated with, or could be reasonably linked, directly or indirectly, with a specific consumer (“personally identifiable information or PII”).
WBA Research, Inc. discloses that we have collected the following categories of personal information from consumers within the last twelve (12) months:
|
Categories |
Collected |
| Identifiers | Yes |
| Personal information categories listed in the California Customer Records Statute (available here) | Yes |
| Protected legal characteristics | Yes |
| Commercial information | Yes |
| Biometric information | No |
| Internet activity | No |
| Geolocation data | No |
| Audio, electronic, visual, thermal, olfactory, or similar information | No |
| Employment information | Yes |
| Non-public education information | No |
| Inferences about personal preferences and attributes drawn from profiling (e.g. via cookies) | No |
Personal information does not include:
- Publicly available information from government records.
- De-identified or aggregated consumer information.
- Information excluded from the CCPA’s scope, like:
- health or medical information covered by the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and the California Confidentiality of Medical Information Act (CMIA) or clinical trial data;
- personal information covered by certain sector-specific privacy laws, including the Fair Credit Reporting Act (FRCA), the Gramm-Leach-Bliley Act (GLBA) or California Financial Information Privacy Act (FIPA), and the Driver’s Privacy Protection Act of 1994.
We obtain the categories of personal information listed above from the following categories of sources:
- Directly from our clients or their agents. For example, from documents that our clients provide to us related to the services for which they engage us.
- Indirectly from our clients or their agents. For example, through information we collect from our clients in the course of providing services to them.
- Directly from you when you complete a survey.
Use of Personal Information
We may use or disclose the personal information we collect for one or more of the following business purposes:
- To fulfill or meet the reason for which the information is provided. For example, if you complete a survey, we will use that information to conduct Market Research.
- For testing, research, and analysis.
- As necessary or appropriate to protect the rights, property or safety of us, our clients or others.
- To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations.
- As described to you when collecting your personal information or as otherwise set forth in the CCPA.
We will not collect additional categories of personal information or use the personal information we collected for materially different, unrelated, or incompatible purposes without providing you notice.
Sharing Personal Information
We may disclose your personal information to a third party for a business purpose. When we disclose personal information for a business purpose, we enter a contract that describes the purpose and requires the recipient to both keep that personal information confidential and not use it for any purpose except performing the contract.
In the preceding twelve (12) months, we have disclosed the following categories of personal information for a business purpose:
- Category A: Identifiers.
- Category B: California Customer Records personal information categories.
We disclose your personal information for a business purpose to the following categories of third parties:
- Service providers.
We do not sell the personal information of consumers we actually know are less than 16 years of age, unless we receive affirmative authorization (the “right to opt in”) from either the consumer who is between 13 and 16 years of age, or the parent or guardian of a consumer who is between 13 and 16 years of age.
Your Rights and Choices
The CCPA provides consumers (California residents) with specific rights regarding their personal information. This section describes your CCPA rights and explains how to exercise those rights.
| Categories | Rights |
| Access to Specific Information and Data Portability. | You have the right to request that we disclose certain information to you about our collection and use of your personal data over the past 12 months. Once we receive and confirm your verifiable consumer request, we will disclose to you:
|
| Deletion Request. | You have the right to request that we delete any of your personal data we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request, we will delete (and direct our service providers to delete) your personal data from our records, unless an exception applies. |
We may deny your deletion request if retaining the information is necessary for us or our service providers to:
- Complete the transaction for which we collected the personal information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our contract with you.
- Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.
- Debug products to identify and repair errors that impair existing intended functionality.
- Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law.
- Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 seq.).
- Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information’s deletion may likely render impossible or seriously impair the research’s achievement, if you previously provided informed consent.
- Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us.
- Comply with a legal obligation.
- Make other internal and lawful uses of that information that are compatible with the context in which you provided it.
Exercising Access, Data Portability, and Deletion Rights (Opt-Out Request)
To exercise the access, data portability, and deletion rights described above, please submit a verifiable consumer request to us by contacting us at:
- (800) 383-2324.
- privacy@WBAresearch.com
Only you or a person registered with the California Secretary of State that you authorize to act on your behalf, may make a verifiable consumer request related to your personal information. You may also make a verifiable consumer request on behalf of your minor child.
You may only make a verifiable consumer request for access or data portability twice within a 12-month period.
The verifiable consumer request must:
- Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative.
- Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.
We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you.
Making a verifiable consumer request does not require you to create an account with us. We will only use personal information provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request.
Response Timing and Format
We endeavor to respond to a verifiable consumer request within 45 days of its receipt. If we require more time (up to 90 days), we will inform you of the reason and extension period in writing. We will deliver our written response by mail or electronically, at your option. Any disclosures we provide will only cover the 12-month period preceding the verifiable consumer request’s receipt. The response we provide will also explain the reasons we cannot comply with a request, if applicable.
For data portability requests, we will select a format to provide your personal information that is readily usable and should allow you to transmit the information from one entity to another entity without hindrance.
We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.
Non-Discrimination
We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not:
- Deny you goods or services.
- Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties.
- Provide you a different level or quality of goods or services.
- Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.
Changes to Our Privacy Notice
We reserve the right to amend this privacy notice at our discretion and at any time. When we make changes to this privacy notice, we will notify you by email or through a notice on our website homepage.
Contact Information
If you have any questions or comments about this notice, our Privacy Statement, the ways in which we collect and use your personal information, your choices and rights regarding such use, or wish to exercise your rights under California law, please do not hesitate to contact us at:
Phone: (800) 383-2324
Website: www.wbaresearch.com
Email: privacy@WBAresearch.com
Postal Address: 4200 Parliament Place, Suite 200 Lanham, MD 20706
