Since 1987, WBA Research has provided full-service to clients in a wide range of industries. What does full-service mean in the context of research? Rather than offering a set of standard solutions, we work closely with each client to determine an approach that best delivers the insights needed.
Our custom research programs may combine qualitative and quantitative research, they may be in-person or online or by phone—these are simply the tools we use to arrive at impactful research that provides actionable results.
Over the past 25+ years, we have focused on delivering the answers you need with unsurpassed care, accuracy and attention to detail. We are large enough to execute the programs we recommend, yet not so large that we lose the personalized service so essential to a successful business relationship.
It is always a pleasure to work with everyone at WBA. They are easy to work with and have top-notch research capabilities, both in fieldwork and analysis. They are our go-to research firm for all of our transportation planning projects.
Working with WBA over the past fifteen years has made it possible for Art & Science Group to achieve one of its key goals: to provide our clients with the most advanced, rigorous, and sophisticated research available. WBA Research has a top-notch team that is incredibly responsive, detail-oriented, and fully committed to each and every project. As survey research gets more difficult each year, WBA continues to hire and train interviewers who are courteous, thorough, and, impressively, very cost-efficient.
I very much enjoy working with WBA Research — they excel at handling very complex projects for us that involve interviewing very difficult audiences — something that very few firms do well anymore. In addition, they provide us with superb service — the teams we work with are very knowledgeable and extremely responsive. At the end of the day, I sleep better knowing that WBA is handling our projects.
I don’t think of WBA as vendors. Rather, they are an extension of my client service capabilities here at COMQuest. What I get when I rely on WBA is consistently high quality work that I don’t have to worry about or agonize over. The staff does what is needed, often before I ask for it. When difficult situations do arise, they are dealt with professionally, creatively, and without the nickel and diming approach those of us running a business find so distasteful. COMQuest and WBA work as a team, not as a client and vendor. I can’t think of another vendor of whom I could, or would, say this.